Endless email updates cause confusion, Digit gives customers self-service clarity.

Digit's customer portal lets your buyers browse your item catalog, submit order requests, view sales orders, track shipments, and check manufacturing status anytime, on any device. With a modern, intuitive interface, they can request what they need, track status, download data, and find answers instantly without calls, emails, or spreadsheets.

What is a Customer Portal?

A customer portal gives your clients secure online access to their order and shipment information, and now, the ability to request new orders directly. It provides real-time transparency and saves time for both your customers and your team by eliminating back-and-forth communication. With Digit, you can enable portal access for any customer in seconds. The system generates a unique shareable link so your customers can log in securely, no password or app download required. They can browse your item catalog, submit order requests, view their order history, track shipments, and export data to Excel, all from one easy-to-use web interface.

"With Digit, everything from our inventory to our production data is the word of truth. I can trust it. I can rely on it."

Joshua Burris

Co-Owner, On Foot Innovations

Instant and Secure Customer Access

Give customers their own live access to order information without setup hassles. Digit generates a secure, unique portal link for each customer so they can get started immediately.

Enable portal access in one click
Unique link for each customer
Access from any browser or device
No passwords or app downloads required

Real-Time Order and Shipment Visibility

Customers can see every sales order at a glance: live status, delivery timelines, and totals. Clicking into an order reveals full shipment details, tracking information, and the manufacturing orders behind their jobs. They can also browse your item catalog and submit new order requests directly from the portal.

Customer reference number, order status, create date, ship-by date, and order total
Instant filter and search
Export to Excel
Shipping terms, carrier, and tracking details
Complete shipment history: shipment number, date, carrier, and shipping address
Line-level detail on what each shipment contained
Manufacturing order status tied to their sales orders
Browse item catalog and submit order requests without a single email

why they chose DIGIT

Trusted by teams who can’t afford to slow down

“Digit immediately stood out as a system that was intuitive, cost-predictable, and aligned with our growth pace, without the complexity and cost of NetSuite.”

Bethany McCoy

Vice President, Ranger Outdoors

“Digit has given us insight into current and upcoming stock. This has allowed us to procure more before we stock out.”

Adam Davis

Shipping & Receiving Manager, Upstate Beverage

“Our entire system has become much more streamlined thanks to both the software itself and the brilliant team behind it. It’s intuitive, clear, and packed with clever features that are rarely found in other ERPs.”

Ricardo Miranda

CEO & Co-founder, Attica Studios

“With Digit, everything from our inventory to our production data is the word of truth. I can trust it. I can rely on it.”

Joshua Burris

Co-Owner, On Foot Innovations

“With Digit, our speed and efficiency has most likely doubled, triple, or quadrupled. Digit has allowed us on every front to be faster, more precise, and it is allowing us to scale.”

Eliott Montgomery

Owner, No.1 Raw Materials

“Digit has been amazing. I love having all the data at my fingertips. I can pull it up on my phone, I can get it on my laptop, I can get it remotely. At any given time I know how much material I’ve got in stock and before I couldn’t do that.”

Joe Watkins

Division Owner, RC Plastics

“Digit has helped us better understand the innerworkings of our warehouse and inventory in real time. I like the attentiveness. We are a small business, so it is extremely appreciated to receive the level of dedicated care that we have received from the Digit team.”

Jackson Barnett

Sales and Strategy, ChemTick Coated Fabrics

“The impact Digit has had has been enormous, saving a lot of time, capturing a lot of data, streamlining a lot of processes; With a system that everyone loves to use.”

Tanner Thomas

Operations Manager, VersaCourt

“As a beverage company producing our own products and contract manufacturing, we needed a unified platform for assembly, sourcing, and traceability. Digit offered the best mix of usability and functionality.”

Chase Brooks

Founder, SolidLiquid

“Digit has exceeded our expectations! They've transformed how we handle our business processes, providing seamless implementation and outstanding ongoing support. The software is both powerful and easy to navigate. We couldn't be happier with our choice."

Joel Rodriguez

Director of IT, Armored Republic

“Now being able to have the insight, here’s our expected usage, here’s what I have on order, and here’s what’s in stock, and levying that against the orders we have, prevents downtime and makes our business run smoother."

Ben Jones

Co-Owner, On Foot Innovations

"Digit is easy to use and clean. The API is open which is a huge sell and the team is very responsive. It is reasonable cost in time and cash to implement unlike other ERPs/MRPs we have considered."

Nathan Whitehouse

CEO, Drayhorse

"Having accurate real-time information let’s us know exactly what to ship, when to ship, without the headaches of having to go through all these Excel spreadsheets."

Dale Jackson

Shipping Manager, VersaCourt

"There comes a moment where an organization outgrows the capabilities of Excel. We were at that point. It was a band-aid and Digit came in and provided us a real solution to move forward and grow with."

Adam Bolin

VP Distribution & Fulfillment, VersaCourt

Granular Module Permissions

Control exactly what each customer can see. Permissions are configured per account, so you can give some customers full catalog access while others only see existing orders and shipments.

Toggle Items, Sales Orders, Shipments, and Manufacturing Orders independently
Per-account configuration — different access levels for different customers
Hide the item catalog entirely to preserve the classic order-tracking experience
Show manufacturing orders tied to a customer's sales orders when relevant

Connected to Your Live Data

The customer portal pulls directly from your Digit account, ensuring every number, status, and shipment update stays accurate in real time.

Automatic synchronization with live order and shipment data
No manual updates required
Reflects the latest information from sales, inventory, and fulfillment
Ensures consistent data across all customer-facing records

Coming Soon: Even More Customer Collaboration

Digit's customer portal will continue to evolve into a full digital sales and collaboration experience.

Item category grouping for easier browsing
Contact information on submitted order requests
Show/hide inventory availability toggle per customer
Customer order modification and change request support
Vendor portal access — purchase orders and manufacturing order visibility for your suppliers
Two-way communication and comments within the portal
Shared files and notes

frequently asked questions

We built Digit to make complex operations simple—and that includes our answers. Here’s everything you should know before getting started.

Can customers export their data?

Yes. Customers can export their sales order and shipment data directly to Excel for their own records or analysis.

Do customers need a login or account?

No. Each customer receives a unique portal link for instant access. There are no accounts, passwords, or software downloads required, making the experience fast, secure, and simple.

How does the customer portal work?

The Digit customer portal connects directly to your live account. When you enable portal access for a customer, the system creates a secure, unique link that gives them real-time visibility into their sales orders and shipments. Customers can log in anytime to view details, track progress, and export data without contacting your team.

Is the portal updated automatically?

Yes. The customer portal syncs directly with Digit’s live database, so all order and shipment data is updated in real time with no manual effort required.

What can customers see in the portal?

Customers can view their orders, including order date, ship-by date, order total, and fulfillment status. They can also see shipment details such as carrier, tracking number, address, and the items shipped.

Will the portal include more features in the future?

Yes. Upcoming releases will include live catalogs, quote and invoice sharing, customer order requests, in-portal communication, and selective data sharing by customer.

Customer Portal Software

Endless email updates cause confusion, Digit gives customers self-service clarity.

What is a Customer Portal?

Instant and Secure Customer Access

Real-Time Order and Shipment Visibility

Granular Module Permissions

Connected to Your Live Data

Coming Soon: Even More Customer Collaboration

Less Email More Clarity

**A single source of truth for your business**

Real people. Real products. Real results.

Got questions? We’ve got you.

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