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Frequently Asked Questions

Service

What setup services does Digit provide?

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For us the job isn't done until you're set up, trained, and fully up and running. Our onboarding services include a dedicated launch manager, virtual or on-site implementation, hardware recommendations and guided setup, fully managed data cleansing and upload, employee training sessions and more.

What ongoing support is available?

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Support includes a dedicated customer success manager, unlimited support through phone and email, ongoing training and coaching, regular feedback collection and semi-annual account reviews. All support services come for free with any Digit software subscription.

Do you help with hardware? 
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Digit connects seamlessly with all common barcode scanners, label printers, and tablets. We will share a list of recommended hardware and will assist with the setup.

Data

Where is my data stored and how is it backed up?

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Your data is stored in the cloud with the world’s leading server provider AWS. Backups are retained daily (for 7 days), weekly (for 8 weeks), and monthly (for 12 months).

Who owns my data? How can I access it?

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You own your data. You can export any table or your entire database as a csv file at any time.

What happens if I want to move to a different software platform?
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Digit will automatically provide you with a clean export of all your data that you can import into your new system.

Pricing

Can I cancel my subscription anytime?
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Yes, we do not require annual commitments. You can cancel your subscription anytime.

Are there any extra fees?
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Digit's subscription is all-in. There are no extra fees for usage, integrations, support, data storage, etc.

Do you offer discounts?
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Yes, customers can save by choosing annual instead of monthly billing.

Is hardware included?
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Hardware costs are not included in the onboarding and subscription costs and need to be purchased separately. This can include tablets, desktop computers, label printers, label scanners, etc. Digit will share a list of recommended hardware purchases. Typical budgets range between $500-2,000 depending on what hardware is already available and customer preferences.